Overview
The team investigate the case of the energy company that still refused to pay back £3,000 to its customer despite two ombudsman rulings in his favour.
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17 - 1Tenants turned my family home into a cannabis farm April 14, 2025 -
17 - 2Water bills are going up, but what’s it all being spent on? April 15, 2025 -
17 - 3 -
17 - 4I paid for a smartphone but received a lump of clay April 17, 2025 -
17 - 5Timeshare nightmare April 18, 2025 -
17 - 6I cancelled my card, but scammers kept spending April 21, 2025 -
17 - 7Brazen car scam caught on camera April 22, 2025 -
17 - 8Nail glue took my daughter’s skin off April 23, 2025 -
17 - 9Super-scam cost me nearly £500,000 April 24, 2025 -
17 - 10Dream holiday left me with gastric infection April 25, 2025 -
17 - 11Addicted to shopping app April 28, 2025 -
17 - 12Fire safety upgrades – who should foot the bill? April 29, 2025 -
17 - 13Gift experience voucher left me £200 out of pocket April 30, 2025 -
17 - 14Scammer posed as my mum – while she sat next to me May 01, 2025 -
17 - 15Luxury resort turned out to be a building site May 02, 2025 -
17 - 16New home knotweed no-one told us about November 10, 2025 -
17 - 17£1,000 to send a parcel November 11, 2025 -
17 - 18I had to do the maths to prove my energy company wrong November 12, 2025 -
17 - 19I took out a family trust to protect my kids, but now I regret it November 13, 2025 -
17 - 20My holiday was cancelled at hotel check-in November 14, 2025 -
17 - 21Insurer says I’m wrong about having cancer November 17, 2025 -
17 - 22Broadband firm has trapped my car with a telegraph pole November 18, 2025 -
17 - 23The Scottish lodge I invested in didn’t exist November 19, 2025 -
17 - 24Excluded from cheap energy tariffs because of where I live November 20, 2025 -
17 - 25Our holiday was not as advertised November 21, 2025 -
17 - 26Scammers used our street to open fake accounts November 24, 2025 -
17 - 27AI romance scammer broke my heart November 25, 2025 -
17 - 28Help! Is my online job a scam? November 26, 2025 -
17 - 29I was part of the world’s largest scam November 27, 2025 -
17 - 30Fake Michael Jackson brought bailiffs to my door November 28, 2025 -
17 - 31Banned from 500 shops by facial recognition January 05, 2026
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17 - 32The banned online pet store still taking your money January 06, 2026
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17 - 33I’m blind - but my bank sends letters I can’t read January 07, 2026
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17 - 34Roof repair rogues took aim at our homes January 08, 2026
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17 - 35Slimed by sludge pipe leak during our dream cruise January 09, 2026
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17 - 36Elvis event left me all shook up January 12, 2026
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17 - 37Owed thousands by my energy company January 13, 2026
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17 - 38I won in court – but I’m still out of pocket January 14, 2026
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17 - 39Next door up in flames - but I had to pay January 15, 2026
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17 - 40Holiday hotel blaze left me fearing for my life January 16, 2026